How long does the onboarding process take?
Our onboarding process typically takes 8 to 10 weeks, this though heavily depends on the complexity of the product. We can give you a better idea once we are underway. During this period, we complete the project scope, conduct a technical review of your documentation, draft your work section, and carry out a quality‑assurance process prior to sign‑off. Because the process relies heavily on the quality and completeness of your documentation, this can influence overall timing.
How do we start the process?
To initiate the process, we require all relevant technical information, along with a signed agreement. You will receive an email outlining the steps and providing all necessary instructions to get started.
How much time do we need to allocate to Masterspec?
In the first instance, we will need you to nominate a product manager to ensure your work section accurately reflects your technical documentation. We then require just a few hours from a dedicated marketing resource someone familiar with, and with access to marketing assets and technical content to establish your eCert, mDocs, and miproducts credibility and presence.
We cannot emphasise enough how important this content is in supporting your work section commitment. Once your section is live, it is important to keep your product information, documentation, and marketing materials current. We recommend reviewing these periodically throughout the year.
Do you provide a Marketing service?
Masterspec functions as a technical library, hosting your work sections for specifiers to use in their projects. Specifiers select products based on suitability for their project conditions and a range of key design factors.
Masterspec is a trusted and critical industry SaaS tool. We do not provide additional paid promotional activities within this working platform. However, we do ensure specifiers are aware of your newly launched work section through our highly regarded, information-based monthly eDM, Masterspec NOTES, delivered directly to specifiers’ inboxes.
Importantly, your product is now accessible to specifiers while they work. This means your new work section and miproducts listings are visible to them as they actively undertake the process of specifying.
We also support this with a dedicated post to our social media audience and encourage you to do the same. You can view previous editions of Masterspec NOTES here, along with our LinkedIn and Instagram profiles.
Can we use Masterspec's logos on our website and in our social media?
As a Masterspec Product Partner, you are welcome to use our logos across your website and written communications. We also encourage you to host your Masterspec Partner page link on your website for visibility.
Where do we host our CAD/BIM files?
Masterspec provides written specifications; therefore, your CAD and BIM files should be hosted on your own website as the single source of truth. Masterspec connects specifications to the specifier’s Revit or ArchiCAD model through MasterKey, ensuring seamless integration.
Do you provide training and reviews?
Yes, we provide training and review services at no cost during onboarding and the go‑live phase. Additional training resources are available in the Partners Portal. We also conduct an annual review to discuss your performance metrics and can train your sales team to use Masterspec as an everyday business tool.
How do we maintain our work section?
To update your work section, simply notify us of the required changes and provide the latest technical information. We will implement the updates and publish the revised section. You are responsible for maintaining and uploading your technical documentation and marketing materials.