Which system will suit me?
How do I subscribe to Masterspec?
Fill out the subscription form and email it to us. We will set up your subscription and get in touch
More information on Subscription Options
Can I upgrade my subscription?
Yes you can. Fill the subscription form and email it to us. Select the "Existing customer" option.
Tick the systems you already have and what you would like to upgrade to. It will show you the pricing for the systems you want.
Do I get a discount for more than one library?
How do you calculate how many Masterspec Users are in a practice?
How long is the minimum subscription period?
Can I pay monthly?
Yes you can.
Fill in the Direct Debit Authority form generated with your subscription agreement once you have filled in the details.
How do I cancel my subscription?
How to log in to NextGen2?
Click on the LOG IN button on the top right hand corner
What are my login details?
If you already have an account, username is your email address.
If you have forgotten your password, click on Forgot Password?
If you do not have an account, click on Create an Account and follow the instructions on the form presented to create an account for yourself.
Why can I not see any of my company projects?
Make sure your company subscribes to Masterspec.
If it is and your email address has been added as an accepted user, you can go to MY DETAILS -> My Subscription Access and click on Connect Now under Connections.
Why can I not see Connect Now?
Contact your organisation admin to see if you have been added as an accepted user.
You can contact Masterspec as well.
What do I do if I change employers or start working at another practice?
You will need to update your profile (as outlined in the 3 step process below) and associate yourself with your new employer. This retains all your personal information, but gets you connected with your new Subscriber organisation.
STEP 1. Login to your existing account
Do this by clicking on the link at the top right of your screen.
STEP 2. Change your email address/user name
Navigate to your 'My Profile' information, enter your new email address then click the Update button.
STEP 3. Connect with your new employer
Make sure your new company subscribes to Masterspec.
If it does and your email address has been added as an accepted user, you can go to MY DETAILS -> My Subscription Access and click on Connect Now under Connections.
If you cannot see the 'Connect Now' link, contact your organisation administrator or Masterspec for help.
Where do I start?
The Projects tab. Once you are logged in and connected to your company, go to Projects -> Create a New Spec
How many Work Sections can I add?
Where is my Specification stored, and why should I trust this?
How to add a work section from another specification that I created previously?
Follow the steps below:
Can I make a copy of my existing specification and build onto it?
Why can't I see the contents panel?
If you are using a laptop or a PC with a small screen size, the contents (leftmost) panel will tuck in to give you ample space for the editing. You can access it by hovering the mouse on Work Sections on the top left hand side.
You can also resize your browser to show/hide all 4 panels:
I have added the work sections into my specification. How do I edit them?
How do I save my work?
Why do I see an orange exclamation next to some of my work section titles?
This means that Masterspec has updated that section.
You can View changes and use the Update Manager to incorporate the changes into your section
I have run the Update Manager but why is the update alert still there?
What is an Office Master?
An Office Master is your personalised Specification Document template, made up of one or more personalised Work Sections. These are made available for re-use in exactly the same manner that Masterspec Work Sections can be imported into your Specification Document.
When creating a new specification, you have the option of cloning an existing Office Master to start with.
How do I create an Office Master?
Will I know if Masterspec have made any changes?
Why are there so many tables with dashed border?
When you export your specification after you have completed it, these tables will export as text with tabs.
How can I add/delete rows/columns from a table?
Right click on the table and select the option you are after:
How can I adjust column width?
How do I export my specification?
You can export your specification at any point.
How can I remove DRAFT on the cover page of my exported specification?
You need to set your specification to complete before exporting.