Masterspec

Masterspec and Standards New Zealand have created a special Masterspec catalogue for Standards referenced in Masterspec and negotiated special subscription fees for Masterspec subscribers.

Subscribers have 24/7 electronic online access to this portfolio of more than 800 building related Standards.

Below are commonly asked questions about the Standards Online service, how to use it and what is involved in getting the most out of your subscription.

Standards Online FAQ

The Online Library

Does the Masterspec Standards Online library hold all standards which are referenced in the Building Code and Building Act 2004?

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Some standards that were in our subscription are no longer there?

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Can we add more standards to the Masterspec Standards Online library?

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What is an Administrator username and password?

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I can't work out how to use the Online Library. Can you help?

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I think we have an Online Library subscription. Can you tell me what our user name and password is?

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How do I cancel my Online Library subscription?

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What do I do to start using the Online Library service?

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How many people in my practice can use the Online Library at the same time?

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How much does an Online Library subscription cost?

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What is the Online Library and how does it work?

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Technical questions about standards content

When will they be released?

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What standards are in the process of being updated?

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Why do we have standards if they are not mandatory?

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Why are only some standards cited in legislation?

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Which standards are mandatory or cited in legislation?

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How can I find out if the latest version of a standard is cited in legislation?

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I have a technical enquiry about a standard. Can Masterspec help?

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I need clarification of a clause in a standard. Can Masterspec help?

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General

How is the creation of a standard sponsored?

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I need to change our customer contact details (address, email, change of addressee's name) What is the process for creating a new standard?

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Our company details have changed. What do I need to do to get my records updated?

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Why is GST applied on my Standards Online subscription?

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Why do I have to pay for standards?

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How do I know if an amendment has been incorporated into a particular standard?

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What is the difference between hard copy and PDF?

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Does Masterspec Standards Online library include the New Zealand Building Code?

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What does the hammer on the product search page mean?

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What does 'superseded' mean?

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What does 'withdrawn' mean?

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Where can I find a catalogue of the standards?

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How do I access a standard that has been withdrawn or superseded?

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I can't find the standard I'm looking for. Can you help?

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How do I find a standard in a Masterspec work section?

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Copyright and standards

Can I make a standard available on my website for the general public to use?

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What's the difference between hard copy, Online Library subscription and PDF standards?

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Is it acceptable to refer to the contents of a standard in a specification?

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A watermark is obscuring a diagram. Can you remove the watermark?

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Can I copy sections from a standard more than once?

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May I copy sections from a standard for work/school/study etc?

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May I photocopy a standard for other people?

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Why are standards copyright protected?

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Why is there a watermark on the standard?

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Payment and invoicing

If I pay for a purchase by cheque, what reference numbers should I include to ensure you can match it up with my order?

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I want to change my payment details. How can I do this?

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Can I get an invoice online?

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Can I get a copy of my invoice?

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Can I make a direct credit payment? Where can I get the bank account details to do this?

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How do I pay for standards online?

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